Services and support
Frequently Asked Questions
Miscellaneous
Questions
- How should I clean my stove window and how often ?
- My furnace heats well for the first few times then the heat output drops all at once. Why ?
- My furnace uses a lot of wood. What should I do ?
- My furnace works well, the hot air plenum is very warm, but there is little heat in the rooms. Why ?
- My furnace works well, the hot air plenum is very warm, but there is little heat in the rooms. Why ?
- The flame is smoky, regardless of the output. Why ?
- When I am at maximum output, the flame becomes long, smoky, and blackens the glass. Why?
- Why does my stove go out by itself?
- Why, when placed at low, is the flame smoky?